Refund policy

1. Our commitment

At RoleTailor, we strive to provide high-quality AI-powered resume optimisation. We want you to be completely satisfied with our service. This refund policy outlines the circumstances under which refunds are available.

2. Free preview policy

Before purchasing, you can preview our analysis and see sample improvements to your resume at no cost. This allows you to evaluate the quality of our service before making a payment decision.

3. Satisfaction guarantee

We stand behind our product and want you to be satisfied. We offer a "Satisfaction Guarantee" on our service.

If you are not happy with the optimised resume you receive, please contact us within 48 hours of your purchase with your order number. We will process a full, no-questions-asked refund.

Please be aware that abuse of this policy may result in you being blocked from using the service in the future.

4. Refund eligibility

You may be eligible for a full refund if:

• You are not satisfied with the optimised resume you received
• You experienced a technical error that prevented you from receiving your optimised resume
• The AI service failed to generate meaningful improvements due to a system malfunction
• You were charged incorrectly or multiple times for the same service
• You request a refund within 48 hours of purchase

5. Non-refundable circumstances

Refunds will not be provided if:

• More than 48 hours have passed since your purchase
• The refund policy is being abused (multiple refund requests)

6. How to request a refund

To request a refund, please contact us at support@roletailor.ai within 48 hours of your purchase. Include:

• Your order confirmation email or transaction ID
• The email address used for the purchase
• A brief explanation of why you're requesting a refund

7. Refund processing time

Once your refund request is approved, we will process it within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund.

8. Disputes and chargebacks

If you have concerns about a charge, please contact us directly before initiating a chargeback with your payment provider. We're committed to resolving any issues fairly and promptly.

9. Questions about refunds

If you have any questions about our refund policy or need assistance, please contact us at support@roletailor.ai.